CUSTOMER CARE

Shipping & Delivery

Everything you need to know about processing times, delivery estimates and tracking your order.

01

Order placed

You will receive an order confirmation email immediately after checkout.

02

Processing

Orders are normally prepared and dispatched within 1–3 business days.

03

On the way

Once shipped, you will receive a confirmation email with tracking information.

ESTIMATED DELIVERY

Shipping Times

Delivery estimates begin after your order has been dispatched and exclude weekends and public holidays.

Destination
Shipping Method
Estimated Time
Cost
Canada
Tracked Shipping
5–8 business days
Calculated at checkout
United States
Tracked Shipping
5–10 business days
Calculated at checkout
United Kingdom
Tracked Shipping
5–10 business days
Calculated at checkout
Europe
Tracked Shipping
7–14 business days
Calculated at checkout
Australia & New Zealand
Tracked Shipping
7–14 business days
Calculated at checkout
Rest of World
Tracked Shipping
8–18 business days
Calculated at checkout

Tracking Your Order

When your parcel leaves our warehouse, we will email your tracking number and carrier link.

Customs & Duties

International orders may be subject to import taxes, duties or local fees charged by the destination country.

Delivery Delays

Carrier delays, customs checks, weather and peak periods may occasionally extend delivery times.

!

Please note

Estimated delivery times are provided as a guide and are not guaranteed. Please check your shipping address carefully before completing your order.

NEED MORE HELP?

Where is my order?

If your order is outside the estimated delivery window, contact our customer care team.

Contact Us